We take pride in crafting high-quality, handmade soap using natural ingredients and thoughtful design. Because of the personal nature of our products, we’ve created a return policy that balances customer satisfaction with the realities of small-batch production.
No Returns on Used Products
Due to hygiene and safety standards, we do not accept returns or offer refunds on any product that has been opened or used.
If You Received the Wrong Item
If we accidentally sent the wrong soap type or product:
- We would like you to keep the item and gift it to a friend or family member—we’ll still issue you store credit for the correct item or ship you out the correct item.
Refunds & Credits
-
We do not issue cash refunds under any circumstances.
-
All order issues will be resolved with online store credit, which can be used toward any future purchase.
Damaged in Transit?
If your item arrives damaged, please contact us within 5 days of delivery with a photo of the product and packaging. We’ll work with you to make it right—either with store credit or a replacement.
Due to being a small batch production company sending returns back does not make economical sense.
Need help?
Contact us at Info@alpinecreekSoaps.com for questions related to refunds and returns.
